Account Manager

Job Overview

The Account Manager serves as the primary point of contact to our hospital clients using internal resources to exceed client expectations. This position will support clients by assisting in the management of all aspects of the contract management life-cycle including evaluation, negotiation, implementation and performance monitoring. This role works closely with other areas of the firm, including Analytics, Legal and Credentialing, to achieve success in the role of a trusted strategic consultative partner to our clients.

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Responsibilities

Provide and manage full spectrum of contract management with hospital clients
Clear and consistent communication and presentation of contracting project status to hospital clients and insurance company representatives
Build and maintain professional relationships with hospital and insurance company staff through trust and confidence
Evaluate terms of contractual agreements in a language that is legally binding and in accordance with the business requirements of hospital clients
Understand and share market trends and upcoming governmental/private insurance changes with hospital clients
Actively participate in development and implementation of ongoing service strategy to ensure client satisfaction
Properly maintain client documentation storage in accordance with workplace confidentiality guidelines
Effectively communicate with insurance company representatives to gain a thorough understanding of hospital/payer-specific reimbursement, and ensure prompt notification of time-sensitive contractual requirements on behalf of clients
Proactively identify issues, risk, and areas of improvement and participate in the development of mitigation solutions
Special projects, as assigned

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Experience

Bachelor’s Degree or equivalent years of applicable experience required
Experience: Minimum 2-4 years of related experience
Proficiency in Microsoft Office Suite
Healthcare/Managed Care experience preferred
Provider relations and/or provider network experience preferred
Knowledge of claims processing preferred

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Qualifications

Strong written and oral communication skills
High-level organizational, time management, and project management skills
Ability to handle multiple concurrent projects in a timely manner
Capacity to tackle a diverse range of tasks ranging from basic to complex
Strong analytical skills to identify and provide solutions to complex problems
Exceptional attention to detail
Willing to work in person in our Elmhurst office location
Willing to occasionally travel overnight for on-site client visits

Managed Care Partners is an equal opportunity employer. We evaluate applicants for employment on the basis of qualifications, merit and work-related criteria without regard to race, color, religion, gender, national origin, age, sexual orientation, mental or physical disabilities, pregnancy, medical condition, marital status or any other characteristic protected by law. Managed Care Partners employs and values a diverse work environment.